Ticket sales policy

No ticket refund

Sorry, we're unable to offer any refunds on purchased tickets.

Our venue and catering are booked for a fixed number of attendees, and we pay non-refundable deposits well in advance. As the event approaches, our partners lock in those numbers—meaning we can't reduce headcount or recoup costs from ticket cancellations. As a small, community-run event that also pays our speakers, instructors, and crew, absorbing last-minute ticket cancellations simply isn't something we are able to do.

That said, you're welcome to transfer your ticket to a colleague, friend, or family member, if you can no longer attend.

Please also note, ticket cancellation is different from event cancellation. If we have to cancel the event, we’ll fully refund your ticket.

Transfer ticket to someone else

There’s a ‘Manage order’ link in booking confirmation email which allows you to update attendee information before the event. Please use that to transfer your ticket.