Invisible design: Making governance work for regulated industries

In regulated industries, governance often feels like a barrier. This talk explores how invisible design principles can transform governance into an enabler of innovation.

Through real-world examples from permit systems and data dashboards, Sneha Pulapaka shows how adaptive governance can reduce resistance, improve user experience, and align compliance with creativity.

Who is this talk for?

Product owners, data analysts, product specialists, data governance personnel, designers, and change managers working in regulated sectors (e.g. government, health, energy, banking, aviation, fintechs).

Professionals navigating compliance-heavy environments who want to make governance less painful and more purposeful.

What will attendees take away?

  • A fresh lens to view governance as a design challenge.

  • Frameworks to align backend systems with user-facing tools.

  • Real examples of how invisible design reduced friction and improved adoption.

Headshot of Sneha - woman with dark brown hair, wearing a black tshirt and orange dress, smiling at the camera.

Sneha Pulapaka

She/her
Senior Insights Analyst & Product owner

Sneha Pulapaka is a senior insights analyst and product owner with experience across government, health, energy, resources, and sustainable textiles. She designs systems that make data governance intuitive, trustworthy, and human-centred, especially in regulated environments where resistance is common.

Her work blends strategy, empathy, and invisible design to help teams navigate complexity with clarity. From Power BI dashboards to permit systems, she brings a design lens to data governance and product development. Sneha believes governance isn’t just about control—it’s about creating systems people can trust. At its core, governance is human, and people innovate when supported, not dictated.

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